TICKETING FAQ

The Jacobs Music Center Ticket Office is open Monday through Friday, 10am to 6pm. (Jacobs Music Center Ticket Office is available for window sales from 12noon to intermission only on concert event days, including Saturday/Sunday.)

Please email tickets@sandiegosymphony.org with your inquiry and a ticket office representative will reply as quickly as possible. To contact by phone, please call 619.235.0804. Wait times can be lengthy, making email the most efficient method of contacting a ticket office representative.

Children younger than 5 years are not permitted in the concert hall for classical music performances. Children under age 3 may attend Family Concerts for free, sitting on an adult's lap. Children aged 2 and older may attend Jazz and Special Concert presentations but must have a valid ticket for entry. All ages are welcome for Symphony Kids presentations, but everyone must have a ticket to enter the concert.

Subscribers may exchange a limited number of concerts in their subscription package by contacting the ticket office. Individual concert tickets cannot be exchanged or refunded, but can be donated as a tax-deductible gift by contacting the ticket office.

Yes, you can. Handling and facility fees are not waived from window purchases, as they may have been in the past.

FOLLOW THIS LINK to purchase a San Diego Symphony Gift Certificate. You may also call the Ticket Office at 619.235.0804.

San Diego Symphony offers discount tickets to students for most concerts at The Rady Shell at Jacobs Park and at Jacobs Music Center. To redeem online, please check with your school administration for your school’s discount code. To redeem in person, please provide your student ID at the box office.

As a subscriber, it is your right to ask for seat improvement during each subscription renewal period. At that point, you are only competing with other returning subscribers for improved or upgraded seats. Please note, however: there are certain seating sections of Jacobs Music Center (generally the Grand Tier and Orchestra Center) which may only be accessed by subscribers who participate in significant annual donation programs. (Call Institutional Advancement at 619.315.3908 for further information.)

Subscription tickets are delivered digitally via the San Diego Symphony mobile app or, upon request, can be printed and delivered via US Mail. Subscription tickets will be delivered via mail or the app no later than two weeks prior to the start of the Jacobs Music Center indoor season.

Fixed subscription packages will include a $25 fee for all tickets in the subscription package. Add-on tickets may enjoy a discount similar to subscription concerts, but handling and facility fees will be added on. For Choose Your Own, all qualifying concerts will receive a 15% discount, but each concert will be charged the $5 facility fee and a variable handling fee as well. (Note: no $25 subscription fee will be charged for a CYO package.) Any Holiday or Opening Night add-on tickets purchased in the same transaction will receive no discount and will be charged the full $5 facility fee and a variable handling fee, based on the ticket price. Individual concert tickets will include a $5 facility fee and a variable handling fee, based on the ticket price.

Please email tickets@sandiegosymphony.org to inquire about group ticket purchases.

San Diego Symphony will NOT honor tickets for San Diego Symphony concerts issued from third party entities. The Symphony will only honor Symphony tickets/QR codes issued by the Symphony Ticket Office or authorized ticket dealers such as Ticketmaster. Acceptance of third-party tickets to non-Symphony events at The Rady Shell or Jacobs Music Center is strictly at the discretion of the presenting organization.

Individual concert tickets are delivered digitally via The San Diego Symphony mobile app immediately upon purchase. Usually, but not always, your ticket barcode will be viewable two weeks before your concert. Exceptions may include unseated subscription seats and an artist-requested reduction in the barcode viewing window.

FOLLOW THIS LINK for Symphony app download instructions.